Returns and refunds

Thanks for shopping with Papertowns. If you would like to return an item, please let us know at hello@papertowns.co within 5 days of receiving your Papertowns online store order, providing your reasons for the return and/or exchange requirements.

1. A returns authorisation number must be issued prior to returning an item. Any returns that are sent back to us without prior approval will not be processed.

2. We are unable to accept return of opened or used goods. The item must be in the original packaging. All returns will be thoroughly inspected upon receipt and will only be processed if the above returns standards are met.

3. Until your return is received by Papertowns, it is your responsibility. We recommend using a tracked service as Papertowns does not take responsibility for lost or damaged packages. We encourage you to return your items in recycled packaging to help us reduce waste.

4. All return shipping costs are the responsibility of the customer.

Full-priced items

If we receive your returned item within 14 days of your original order delivery date, we will happily offer you a refund (excl. shipping) or store credit.

Sale and discounted items

No refunds, exchanges or credit notes will be given on sale items or items purchased with a promotional discount code - these sales are final and cannot be returned.